Disclosure under the Specified Commercial Transactions Act

Seller

Sara Co., Ltd.

Representative

Sow Inoue
(Representative Director / Chief Executive Officer)

Address

288 Higashihashizaki, Kamioka-cho,
Tatsuno City, Hyogo Prefecture 679-4109
Japan

Contact Information

Company Name: Sara Co., Ltd.
E-mail: info@officesara.com
Business Hours: 12:00 PM – 6:00 PM (JST)
Closed on Saturdays, Sundays, and public holidays

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Sales Price

The sales price for each product is clearly stated on the respective product page.

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Payment Methods

• Bank Transfer

• Online Payment
  (Credit Cards, PayPal, Apple Pay, Google Pay, Shop Pay, PayPay, LINE Pay, Merpay)

• Post-Payment Convenience Store Payment
  (Paidy – Japan only / FamilyMart, 7-Eleven, Lawson, Ministop)

Notes

• Only credit cards registered under the name of the purchaser are accepted.

• We bear all credit card processing fees.

• Payment timing depends on the terms and conditions of each credit card company.

• Customs duties and import taxes, if applicable, are the responsibility of the customer.

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Total Amount Payable

Total product price + shipping fee

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Shipping & Delivery

Shipping Fees

Domestic Shipping (Japan)

• Flat rate: ¥880

• Free shipping for orders totaling ¥8,000 or more (excluding tax)

International Shipping

Additional customs duties or import taxes may apply depending on the destination country or region.

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Important Shipping Information

• Delivery times may be longer during peak seasons, extended holidays, or company closures.

• Delivery to Hokkaido, Tohoku, Chugoku, Shikoku, and Kyushu may require additional time.

• If you are unavailable at the time of delivery, the carrier will leave a delivery notice.
  Please contact the carrier directly to arrange redelivery.

• Orders may be canceled if the shipping address is incomplete or inaccurate.

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Delivery Timeline

Domestic (Japan)

Orders are typically delivered within 2–9 days after order confirmation.

International

Orders are processed sequentially.
Please allow approximately 2 weeks from order confirmation for delivery.

Delivery times may vary depending on order volume, holidays, manufacturer schedules, or logistics conditions.

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Product Appearance Disclaimer

Colors and textures shown on screen may differ slightly from the actual product due to monitor settings, operating systems, or browser environments.

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Cancellations, Returns, and Exchanges

Please inspect your order immediately upon receipt.

If you receive a defective product or an incorrect item, please contact us within 7 days of delivery.
We will cover all shipping costs related to repair or replacement.

If replacement is not possible due to stock unavailability, discontinuation, or limited-edition status, we will issue a refund for the product price and any applicable transfer fees after the item is returned at our expense.

Returns or exchanges are not accepted except in cases of product defects or shipping errors.

Returns or exchanges will not be accepted in the following cases:

• Requests made more than 8 days after delivery

• Items that have been used

• Items damaged or soiled by the customer

• Items altered or repaired by the customer

• Missing or damaged packaging, tags, manuals, or accessories

All products sold by our store meet manufacturer quality standards and have passed inspections by authorized domestic distributors.
Minor scratches, scuffs, dents, or marks that occur during the manufacturing process are considered acceptable and do not qualify for returns or exchanges.

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Contact Information

E-mail: info@sowinoue.com
Business Hours: 12:00 PM – 6:00 PM (JST)
Closed on Saturdays, Sundays, and public holidays