Privacy policy

Privacy Policy

Last updated: December 6, 2025

SOW INOUE ONLINE STORE operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide customers with a curated shopping experience. The Services are powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

“Personal information” refers to information that identifies, relates to, or can reasonably be linked to you or another individual. It does not include information that has been anonymized or de-identified.

Depending on how you interact with the Services, where you live, and as permitted by applicable law, we may collect or process the following categories of personal information:

  • Contact Information: Name, billing address, shipping address, phone number, and email address

  • Financial Information: Credit or debit card details, payment method, transaction details, and payment confirmations

  • Account Information: Username, password, security questions, preferences, and settings

  • Transaction Information: Products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and past transaction history

  • Communications: Information you provide when contacting us, including customer support inquiries

  • Device Information: Device type, browser, IP address, network information, and unique identifiers

  • Usage Information: Information about how you access and interact with the Services

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, or communicate with us

  • Automatically through the Services via cookies and similar technologies

  • From service providers that perform services on our behalf

  • From business partners or other third parties

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving the Services

To process payments, fulfill orders, manage accounts, arrange shipping, handle returns and exchanges, personalize your experience, and improve our Services.

Marketing and Advertising

To send promotional communications and display advertisements based on your interactions with the Services, subject to your preferences and applicable law.

Security and Fraud Prevention

To authenticate accounts, secure transactions, detect and prevent fraudulent or unlawful activity, and protect the Services.

Communication

To respond to inquiries, provide customer support, and maintain our relationship with you.

Legal Compliance

To comply with legal obligations, respond to lawful requests, enforce our terms and policies, and protect our rights.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • To Shopify, vendors, and service providers that support our operations

  • To marketing and advertising partners, subject to applicable consent and opt-out rights

  • When you direct or consent to such disclosure

  • To affiliates within our corporate group

  • In connection with business transactions or legal obligations

Relationship with Shopify

The Services are hosted by Shopify. Shopify processes personal information in order to provide and improve the Services. Information may be transferred to and processed in countries outside your country of residence.

Shopify may use personal information collected through your interactions with our store and other merchants to provide enhanced features. In such cases, Shopify is responsible for processing your personal information for those purposes.

For more information, please review the Shopify Consumer Privacy Policy at:
https://privacy.shopify.com/en
You may also exercise certain privacy rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. Please review their policies before providing any personal information.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and Retention

While we take reasonable measures to protect your personal information, no security system is completely secure. Information transmission over the internet may not be fully secure.

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or transfer your personal information, and to opt out of certain uses such as targeted advertising.

You may manage promotional communications by using the unsubscribe link in our emails. Even if you opt out of marketing communications, we may still send transactional or service-related messages.

For users in the UK or EEA, additional rights may apply, including the right to object to processing and withdraw consent.

Complaints

If you have concerns about our handling of personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. Where required, we rely on legally recognized safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@sowinoue.com
Address:
288 Higashihashizaki, Kamioka-cho,
Tatsuno City, Hyogo Prefecture 679-4109
Japan

For the purposes of applicable data protection laws, we are the data controller of your personal information.